Contact Us

Get in touch with Community Transport: Wollongong - Shellharbour. We are available between 8am - 4.30pm weekdays.

Phone:  1300 987 422

Email: communitytransport@wollongong.nsw.gov.au

Post:  PO Box 693, Wollongong NSW 2500

Communication help

People who are deaf or hearing impaired

Contact us via Wollongong City Council using the Australian Communication Exchange on 13 36 77, or through the National Relay Service.

Language support

If you find it hard to communicate in English, you can view this site in another language. Scroll down to 'Translate this site' at the bottom right of this page and select a language from the drop-down box.

You can also find out more about language services on the Wollongong City Council website or call (02) 4227 7650.

Compliments and complaints

We welcome your feedback, compliments, comments, or complaints - it helps us to provide a better service.

All feedback will be treated confidentially. When we receive a complaint or concern, we will let you know how we are going to investigate, what steps will be taken, and will keep you informed of the progress. The service you receive will not be changed or stopped because you have made a complaint, nor will it affect your request for future services.

If you wish to leave us some feedback, please email Wollongong City Council's Community Support Services Manager or call us on 1300 987 422.

You also have the right to make a complaint about any aspect of the care and services you receive with the Aged Care Quality and Safety Commission. Call 1800 951 822 or visit the Aged Care Quality and Safety Commision website.  Complaints can also be made directly with Transport for NSW.